Question 1

PRIVACY POLICY: INTRODUCTION

Accepted Answer

Welcome to IBOGAwaken (“we”, “us”, “our”). We operate the website www.ibogawaken.com (“the Site”) and offer retreats, services, online sessions, intake forms, newsletters, and related offerings (“the Services”).
 Your privacy is important to us. This policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
 By using the Site or providing your information, you consent to this Privacy Policy.

Updated November 2025

Question 2

Information We Collect

Accepted Answer

A. Information You Provide Voluntarily
 We may collect:
Name, email address, phone number, mailing address

Date of birth

Health and wellness information through intake/registration forms

Messages, emails, and communications

Newsletter sign-up details and marketing preferences

Payment details (processed securely through third-party providers)

B. Information Automatically Collected
IP address

Browser type and device information

Pages visited and actions taken on the site

Cookies and analytics data

Question 3

How We Use Your Information

Accepted Answer

We use the information we collect to:
Provide and manage retreats and services

Process bookings, registrations, and payments

Communicate with you regarding your inquiry or retreat

Send newsletters or updates (if you opt in)

Improve website performance and visitor experience

Comply with legal requirements

Protect the security and integrity of our systems

You may unsubscribe from marketing at any time.

Question 4

Payment Processing

Accepted Answer

We use secure third-party payment processors to handle payments. These providers collect and process payment information necessary to complete your transaction.
 Our processors include:
Interac e-Transfer (Canada)

Square

PayPal

Wise

We do not store your banking or credit-card information.
Privacy policies of our payment partners:
Square: https://squareup.com/ca/en/legal/general/privacy

PayPal: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

Wise: https://wise.com/legal/privacy-policy

Interac:https://www.interac.ca/en/privacy-policy/

Question 5

Cookies and Tracking Technologies

Accepted Answer

We use cookies to:
Enable essential site functionality

Analyse website traffic

Enhance user experience

Remember preferences

Improve site performance

You may decline non-essential cookies through the cookie banner or adjust your browser settings.
A full Cookie Policy is provided below in separate collapsible items.

Question 6

Sharing & Disclosure of Your Information

Accepted Answer

We do not sell your information.
 We may share your data with:
Service providers (hosting, payment processors, email platforms)

Legal authorities when required

Security and fraud-prevention partners

Successor businesses (if we merge or transfer ownership)

All third parties are required to protect your information.

Question 7

Data Storage & International Transfers

Accepted Answer

Your data may be stored or processed in Canada, the United States, or other locations where our service providers operate.
 We use reasonable safeguards to protect your information across borders, including secure hosting and encrypted connections.

Question 8

Data Retention

Accepted Answer

We retain your information only for as long as needed to:
Provide services

Maintain accurate records

Meet legal obligations

When no longer needed, we securely delete or anonymize your information.
 If you unsubscribe from marketing emails, we keep only what is necessary to honour your request.

Question 9

Security of Your Information

Accepted Answer

We use standard industry safeguards such as:
SSL encryption

Secure hosting environments

Limited access controls

Administrative security protocols

While we use best practices, no online system can guarantee absolute security.

Question 10

Your Rights

Accepted Answer

Depending on your location (e.g., Canada, EU/EEA, UK), you may have rights including:
Access to your data

Correction of inaccurate information

Deletion of your data (“right to be forgotten”)

Restrict or object to processing

Withdraw consent

Data portability

Opt out of marketing emails

To exercise any of these rights, contact us directly.

Question 11

Children’s Privacy

Accepted Answer

Our services are not intended for individuals under 18.
 We do not knowingly collect personal information from minors.
 If information is provided by a minor, contact us so we can remove it promptly.

Question 12

Links to External Websites

Accepted Answer

Our site may contain links to other websites.
 We are not responsible for their privacy practices.
 We recommend reading the privacy policies of those external sites.

Question 13

Changes to This Policy

Accepted Answer

We may update this Privacy Policy periodically.
 Any changes will be posted with a new “Last Updated” date.
 Continued use of the site indicates acceptance of any updates.

Question 14

Cookie Policy — Overview

Accepted Answer

This Cookie Policy explains how IBOGAwaken uses cookies and similar technologies onwww.ibogawaken.com.
 Cookies are small files that help websites function and improve user experience.

Updated November 2025

Question 15

Types of Cookies We Use

Accepted Answer

A. Strictly Necessary Cookies
 Required for basic website operations such as page navigation, security, and system functionality.
B. Performance & Analytics Cookies
 Help us understand how visitors interact with the site so we can improve performance.
C. Functional Cookies
 Remember your settings and preferences.
D. Marketing Cookies
 Used only with user consent; help tailor content or advertising.

Question 16

Cookie Consent

Accepted Answer

When you first visit our site, a cookie banner provides options to:
Accept all cookies

Decline non-essential cookies

Manage preferences

You can modify your choices by adjusting your browser settings or clearing cookies.

Question 17

How to Disable Cookies

Accepted Answer

You can restrict or block cookies through your browser settings.
 However, disabling certain cookies may affect website performance or functionality.

Question 18

Updates to This Cookie Policy

Accepted Answer

We may update our Cookie Policy periodically.
 Changes will be posted with a “Last Updated” date.
For questions, contact us:
 [healing@ibogawaken.com]

Question 19

Contact Us

Accepted Answer

For privacy questions, concerns, or requests, you can reach us at:
 IBOGAwaken
 Email: healing@ibogawaken.com 
 Phone: 236-302-3222

IBOGAwaken

Privacy and Cookie Policies